Terms of Use

Last updated: August 14, 2026

Agreement to Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website.

Services Description

Moon-trek provides consultation services for individuals seeking assistance with benefits and pension applications. Our services include guidance, documentation support, and application assistance.

Scope of Services

Our consultation services are designed to help you understand and navigate the application process for various benefits and pensions. We provide:

• Information about eligibility criteria
• Assistance with form completion
• Guidance on supporting documentation
• Communication with relevant authorities on your behalf where authorized

Limitations and Disclaimers

While we strive to provide accurate and helpful guidance, please note:

• We cannot guarantee specific outcomes for any application
• Final decisions on benefits and pensions are made by government authorities, not by us
• Our services do not constitute formal legal representation in tribunal or court proceedings
• Information provided is current at the time of consultation but may be subject to policy changes

Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information
• Disclose any changes in circumstances that may affect your application
• Cooperate with reasonable requests for documentation or clarification
• Attend scheduled appointments or provide reasonable notice of cancellation
• Pay agreed fees in accordance with our pricing structure

Pricing and Payment

Service fees are clearly displayed on our website and will be confirmed before work begins. Prices are subject to change, but any changes will not affect services already agreed upon.

Payment is typically required before consultation services begin, unless alternative arrangements have been agreed in writing.

Cancellation Policy

You may cancel a scheduled consultation with at least 24 hours notice for a full refund. Cancellations with less notice may be subject to an administration fee.

If we need to cancel or reschedule your appointment, we will provide as much notice as possible and offer alternative times.

Confidentiality

We treat all client information as confidential and will not disclose it to third parties except:

• With your explicit consent
• When required by law
• To relevant authorities for the purpose of processing your application
• To professional advisors bound by confidentiality obligations

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Moon-trek or its content suppliers and is protected by copyright laws.

You may view and print pages from this website for personal use, but you may not reproduce, distribute, or use any content for commercial purposes without our written permission.

Website Use

When using our website, you agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website
• Introduce viruses, trojans, or other malicious code
• Engage in any automated data collection without our express written consent
• Impersonate any person or entity

External Links

Our website may contain links to external websites. We are not responsible for the content, accuracy, or practices of these external sites. Visiting linked sites is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Moon-trek shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website.

Our total liability for any claim arising from our services shall not exceed the fees paid for those services.

Indemnification

You agree to indemnify and hold harmless Moon-trek and its employees from any claims, losses, or damages arising from your use of our services or violation of these terms.

Dispute Resolution

Any disputes arising from these terms or our services will be governed by the laws of England and Wales. Both parties agree to attempt resolution through negotiation before pursuing formal legal action.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the modified terms.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

Contact Information

For questions about these Terms of Use, please contact us at:

Moon-trek
42 Deansgate
Manchester M3 2BA
United Kingdom
Email: [email protected]